📦 How We Process Your Order
1. Same-Day Shipping: Orders placed before 15:00 h are shipped the same day, provided payment is confirmed and all items are in stock. If an item is out of stock or there is a delay, we’ll contact you immediately with an updated delivery estimate.
2. National Shipping (peninsular Spain and Portugal): We ship with GLS or NACEX for fast and secure deliveries. For bulk orders or palletized shipments, we use specialized freight carriers. Contact us for a custom shipping quote.
3. International Shipping (EU): International shipments are only available within the European Union. If you’re located outside the EU, you can arrange your own shipping with a courier of your choice. We’ll prepare your order for collection and provide all necessary documentation.
4. Receipt of the order: If the package shows any damage due transport mishandling, notify us within 24 hours of receiving your order so we can assist you.
5. Orders containig AVAILABLE IN 24/48h items: If your order includes products marked as “AVAILABLE IN 24/48h”, your order will be shipped once all items are ready. If there are any delays, we’ll contact you to discuss the best solution.
6. Delivery timeframes: While we strive to meet our estimated delivery times, unexpected delays may occasionally occur. If this happens, we will contact you immediately to find the best solution.
🚚 Free Shipping on Orders Over 50€
✅ Free for Peninsular Spain and Portugal on orders over 50€, weighing less than 10 kg or 1m³.
✅ For Balearic Islands, free shipping applies to purchases over 100€, weighing up to 3 kg.
đźš« We do not ship to the Canary Islands.
đźš« We do not ship to islands in Portugal, only mainland.
đźš« International shipments are only available within the EU.
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
đźš› FREE Delivery - Barcelona (city) and Hospitalet de Llobregat
Free delivery in Barcelona city and Hospitalet for orders over €100, with no weight limit. When we receive the order, we will contact you to arrange the delivery date and details. From Monday to Friday.
* If the order is placed before 12:00 pm and we have all the products in stock, we can deliver it the same day.
We do not bring the order inside the house, the delivery is made at street level. If you have an elevator, we will bring the items there.
To be able to select this option, make sure to correctly indicate the province of Barcelona when creating your account on our online store.
đź“ž Need Help? Contact Us for Shipping & Bulk Orders
For palletized soil shipments or special delivery requests, contact us for a personalized quote.
Phone: +34 93 432 87 56
WhatsApp: +34 934328756
Email: kayabcn@kayabarcelona.com
đź“Ť Visit our Store:
C/ Moianés 24, 08014 Barcelona, Spain